terms & f.a.q's

Class Bookings are made through our website; www.bodywerxstudios.com,
on our ‘Booking’ page, provided by ‘BookWhen’ .

We encourage you to set up an ‘Account’ upon making your first class booking.
This will make future bookings much quicker & smoother.

Classes at Bodywerx Studios

Studio bookings can be made up to 10 weeks in advance with three payment options;

• Pay Online via Stripe – Any additional fees will be added to your Total.
• Pay Offline – Complete your payment at Bodywerx Studios by Cash or Card.
• Class Passes – Upon purchase, clients are required to Pre-Book at least one class. 

To make subsequent bookings use the email address you used at the time of purchase or your ‘Account’.

Once you have made your class booking you will receive a confirmation e-mail. This will  be followed by a reminder e-mail at 8 am, 1 day before the booking.

Bodywerx Studios asks for 24 HOURS NOTICE for both group sessions/classes and Privates Sessions.

• Contact us directly on 07340 501626
• Contact your instructor directly for private sessions 
• By e-mail info@bodywerxstudios.com
• The link in your booking confirmation e-mail or your BookWhen account:

https://my.bookwhen.com/login

Refunds and transfers will only be offered when adhering to more than 24 hours notice. If a monetary refund is required, please notify us at the earliest convenience as these are processed manually.

Failure to cancel in time will result in any class pass/monies being owed to or retained by Bodywerx Studios and/or the individual instructor.

Failure to attend your booking ‘no show’, will result in class pass/monies being owed to or retained by Bodywerx Studios and/or the individual instructor.

In the event Bodywerx Studios or its Instructors has to cancel any session, all class passes/monies will be protected and Bookings will be transferred to the earliest equivalent class or session.

All classes are bookable up to 10 weeks in advance using our Booking Page.

All clients are encouraged to pay online via our payment merchant 'Stripe'. Book your class here.
We will also accept contactless and cash payments for private sessions. 

Mats are provided by the Studio, however you are welcome to bring your own.

We ask clients to clean & disinfect studio mats after every session. 

We provide all necessary props and equipment at the studio, however clients are welcome to bring their own small props if preferred.

You may wish to bring a Small Hand Towel.

We ask clients to clean and disinfect all studio equipment at the end of each session.

Yes, it is our continuing Hygiene Policy to wear Grip socks for any class.
ToeSox are available to purchase from the studio if necessary. 

You can find our prices and purchase a new Class Pass here.

You will need to book at least one class to purchase a pass.

The Booking & Cancellation Policy can be found in the Terms & FAQ Section.
Our Pricing can be found here.

Yes, as long as this is requested within 24 hours of personal items being left behind.
Lost property such a water bottles, towels and items of clothing will be discarded in a responsible manner.

You can download the Zoom app using either of the following links;
Android Devices
Apple Devices  

You will will receive a confirmation e-mail once you have booked your class, All details of the Zoom meeting are in this e-mail.
If you are unable to find these, please contact us asap, as we are unable to help once a session has started.  

We suggest you clear a space before you begin. You will need a Pilates mat.
We will also use a block, small ball & resistance band as props for modifications. A small towel may come in useful too.

No, we limit our Zoom spaces.
This is to ensure that the instructor is able to give High Quality feedback and corrections to all our clients.
Classes are limited 12 (Studio & Zoom combined).

Yes, this is to ensure the best class experience and to ensure you are moving through safe, effective and beneficial exercises.

When starting a Zoom Session your Zoom app will ask permission to use your camera, we ask that you do.
All participants microphones are muted upon entry, however you are unable to unmute yourself if you would like to speak to the instructor.
We remind all participants to select 'speaker view' during the class, you will then have a main screen view of the Instructor and a smaller view of your own camera.
With the above recommendations in place it is unlikely that other clients will see you during the session.

We aim to provide tailored teaching to all of our clients. As with any class this will not only depend on the class size but also the ratio between Studio and Zoom clients.